Contact Us

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We endeavour to respond to all enquiries within two working days

Newton Aycliffe Branch

63 Dalton Way
Newton Aycliffe
County Durham
DL5 4NB

Telephone: 01325 312057
Email: info@ewkins.co.uk

Bishop Auckland Branch

7 Kensington
Cockton Hill Road
Bishop Auckland
County Durham
DL14 6HY

Telephone: 01388 605656
Email: linda@ewkins.co.uk

It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk.

We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website.